Returns & Exchanges
At NOGU, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns or exchanges on all eligible fashion items. Simply ensure your pieces are in their original, unworn condition with all tags attached to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original NOGU packaging and include a copy of your packing slip to ensure fast processing.
Print & Attach Label
Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return parcel.
Drop Off & Track
Drop your package off at any authorized courier location and keep your tracking number handy until your refund is fully processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing